{"id":2662,"date":"2019-03-09T17:20:13","date_gmt":"2019-03-09T17:20:13","guid":{"rendered":"https:\/\/bcn.cv\/pt_PT\/?page_id=2662"},"modified":"2026-04-07T15:42:14","modified_gmt":"2026-04-07T16:42:14","slug":"regulamento-externo","status":"publish","type":"page","link":"https:\/\/bcn.cv\/pt_PT\/bcn-institucional\/provedoria-do-cliente\/regulamento-externo\/","title":{"rendered":"Regulamentos Externos"},"content":{"rendered":"

[vc_row css=”.vc_custom_1561999195244{margin-top: 50px !important;padding-bottom: 0px !important;}”][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Neste espa\u00e7o poder\u00e1 encontrar a legisla\u00e7\u00e3o\/regulamentos do Banco de Cabo Verde que regulam as actividades das Institui\u00e7\u00f5es Financeiras na rela\u00e7\u00e3o com os seus clientes. De seguida descarregue os ficheiros anexos com os respectivos regulamentos e legisla\u00e7\u00f5es.<\/div>\n

Baixar os anexos:<\/strong>[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Institui\u00e7\u00e3o do Livro de Reclama\u00e7\u00f5es” color=”juicy-pink” align=”center” i_icon_fontawesome=”fa fa-file-pdf-o” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fbcn.cv%2Fpt_PT%2Fwp-content%2Fuploads%2F2020%2F05%2FInstitui%25C3%25A7%25C3%25A3odoLivrodeReclama%25C3%25A7%25C3%25B5es.pdf||target:%20_blank|”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590686921128{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590686921128{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590686921128{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590686921128{background-color: #ffffff !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Reclama\u00e7\u00f5es enviadas ao BCV” color=”juicy-pink” align=”center” i_icon_fontawesome=”fa fa-file-pdf-o” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fbcn.cv%2Fpt_PT%2Fwp-content%2Fuploads%2F2020%2F05%2FReclama%25C3%25A7%25C3%25B5esEnviadasaoBCV.pdf||target:%20_blank|”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Livro de Reclama\u00e7\u00f5es” color=”juicy-pink” align=”center” i_icon_fontawesome=”fa fa-file-pdf-o” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fbcn.cv%2Fpt_PT%2Fwp-content%2Fuploads%2F2020%2F05%2FLivrodeReclama%25C3%25A7%25C3%25B5es.pdf||target:%20_blank|”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Divulga\u00e7\u00e3o do Pre\u00e7\u00e1rio” color=”juicy-pink” align=”center” i_icon_fontawesome=”fa fa-file-pdf-o” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fbcn.cv%2Fpt_PT%2Fwp-content%2Fuploads%2F2020%2F05%2FDivulga%25C3%25A7%25C3%25A3odoPre%25C3%25A7%25C3%25A1rio.pdf||target:%20_blank|”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Supervis\u00e3o Comportamental” color=”juicy-pink” align=”center” i_icon_fontawesome=”fa fa-file-pdf-o” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fbcn.cv%2Fpt_PT%2Fwp-content%2Fuploads%2F2020%2F05%2FSupervis%25C3%25A3oComportamental.pdf||target:%20_blank|”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Prote\u00e7\u00e3o e Defesa dos Consumidores” color=”juicy-pink” align=”center” i_icon_fontawesome=”fa fa-file-pdf-o” button_block=”true” add_icon=”true” link=”url:https%3A%2F%2Fbcn.cv%2Fpt_PT%2Fwp-content%2Fuploads%2F2020%2F05%2FProte%25C3%25A7%25C3%25A3oeDefesadosConsumidores.pdf||target:%20_blank|”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][vc_separator color=”white” border_width=”10″ css=”.vc_custom_1590687041563{background-color: #ffffff !important;}”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][vc_separator border_width=”10″][vc_separator border_width=”10″][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”6087″ img_size=”full” onclick=”custom_link” link=”https:\/\/bcn.cv\/pt_PT\/suporte_test\/open.php”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1587729789112{margin-top: 120px !important;}”][vc_column css=”.vc_custom_1582213073468{margin-top: -75px !important;}”]

Informa\u00e7\u00e3o<\/span> \u00datil<\/h2>

<\/p><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1584698679942{margin-right: 14% !important;margin-left: 14% !important;}” el_class=”useful-info”][vc_column width=”1\/5″ css=”.vc_custom_1554915538453{padding-right: 20px !important;padding-left: 20px !important;}”][vc_row_inner css=”.vc_custom_1562689691580{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column_inner width=”1\/4″][vc_single_image image=”3916″ alignment=”center” el_class=”info-icon” css=”.vc_custom_1584639152674{padding-right: -3px !important;}”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text css=”.vc_custom_1588092435234{margin-top: 20px !important;margin-left: 0px !important;padding-left: 0px !important;}”]<\/p>\n

PRE\u00c7\u00c1RIO<\/strong><\/a><\/span><\/h5>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/5″ css=”.vc_custom_1554915650188{padding-right: 20px !important;padding-left: 20px !important;}”][vc_row_inner css=”.vc_custom_1562689691580{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column_inner width=”1\/4″][vc_single_image image=”3941″ alignment=”center” el_class=”info-icon” css=”.vc_custom_1584639170837{margin-right: -3px !important;}”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text css=”.vc_custom_1588092449909{margin-top: 20px !important;margin-left: 0px !important;padding-left: 0px !important;}”]<\/p>\n

\u00c1REA DE CLIENTE<\/a><\/span>
\n<\/span><\/strong><\/h5>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”2\/5″ css=”.vc_custom_1554915579391{padding-right: 20px !important;padding-left: 20px !important;}”][vc_row_inner css=”.vc_custom_1562689691580{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column_inner width=”1\/4″][vc_single_image image=”3905″ alignment=”right” el_class=”info-icon” css=”.vc_custom_1584639180305{margin-right: 13px !important;}”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text css=”.vc_custom_1588171567287{margin-top: 20px !important;margin-left: 0px !important;padding-left: 0px !important;}”]<\/p>\n

DOCUMENTOS E FORMUL\u00c1RIOS<\/a>
\n<\/span><\/strong><\/h5>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/5″][vc_row_inner css=”.vc_custom_1562689691580{margin-top: 0px !important;padding-top: 0px !important;}”][vc_column_inner width=”1\/4″][vc_single_image image=”3918″ alignment=”center” el_class=”info-icon last” css=”.vc_custom_1584639195656{margin-right: -17px !important;}”][\/vc_column_inner][vc_column_inner width=”3\/4″][vc_column_text css=”.vc_custom_1588092471365{margin-top: 20px !important;margin-left: 10px !important;padding-left: 0px !important;}”]<\/p>\n

PROTOCOLOS<\/a>
\n<\/span><\/strong><\/h5>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1561999195244{margin-top: 50px !important;padding-bottom: 0px !important;}”][vc_column width=”2\/3″][vc_column_text] Neste espa\u00e7o poder\u00e1 encontrar a legisla\u00e7\u00e3o\/regulamentos do Banco de Cabo Verde que regulam as actividades das Institui\u00e7\u00f5es Financeiras na rela\u00e7\u00e3o com os seus clientes. De seguida descarregue os ficheiros anexos com os respectivos regulamentos e legisla\u00e7\u00f5es. Baixar os […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":2655,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"inline_featured_image":false},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/pages\/2662"}],"collection":[{"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/comments?post=2662"}],"version-history":[{"count":33,"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/pages\/2662\/revisions"}],"predecessor-version":[{"id":16418,"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/pages\/2662\/revisions\/16418"}],"up":[{"embeddable":true,"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/pages\/2655"}],"wp:attachment":[{"href":"https:\/\/bcn.cv\/pt_PT\/wp-json\/wp\/v2\/media?parent=2662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}